Privacy Policy

In connection with your use of the Site and Service, we may collect certain Personal Information such as your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. We may also collect information about other family members or third parties where you provide information about those individuals through your use of the Service.

We collect this information about you so that we can: provide the Concierge Service to you; allow Suppliers to provide Services to you; run our business; further develop elements of the Concierge Services; personalize the Concierge Services to your preferences; contact you, and comply with the law.

We may use the Personal Information we obtain about you:

Where you have given us consent to fulfill Concierge requests submitted by you through the Site or by corresponding with us by post, phone, email, or otherwise;

To provide customer service and respond to your inquiries in relation to your use of the Site or Service, and to notify you about any changes to our services;

Provide, administer and communicate with you about products, services, and promotions;

Operate, evaluate and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing our products, services, and websites; facilitating the functionality of our websites; and assisting third parties in the provision of products or services that you request from third parties);

Administer, support, improve, optimize and develop the Site or Service.

We may also use your Personal Information to notify you of the latest services and our exciting new offers if you have either requested marketing communications from us or consented to receive marketing communications such as the Concierge Service newsletter. You may opt out of receiving marketing communications at any time by following the procedure to ‘unsubscribe’ that is specified in any marketing email that you receive.

Where we need to collect personal data, and you fail to provide that data when requested, we may not be able to fulfill your request or enquiries and provide our services (for example, to provide you with our Concierge Services) or provide you with any support you are seeking from us. In this case, we will notify you if this is the case at the time.

Nordic Concierges does not sell or otherwise disclose Personal Information we collect about you, except as described herein or otherwise disclosed to you at the time the data is collected to fulfill your Concierge Service requests.

We may share your Personal Information with third parties, but only to perform the services requested by you in connection with your use of the Site and Concierge Service. For example, we will share your Personal Information required to complete a dining reservation with a restaurant in order to fulfill your reservation request. When you use the service to make a reservation with a third party, you authorize us to disclose the information required by a third party to complete the booking. These third parties are not controlled by Nordic Concierges and Personal Information disclosed to them is subject to the applicable third party’s privacy policy and security practices.

We may disclose your Personal Information about you to your issuing bank, if applicable, and its service providers in connection with the Concierge service for the purpose of addressing your requests and/or inquiries.

We also may share your Personal Information with our service providers who perform services on our behalf. We do not authorize these service providers to use or disclose such data except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers by contract to appropriately safeguard the privacy and security of Personal Information they process on our behalf.

We also may disclose your Personal Information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

Subject to applicable law, you have the right to request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, and to have the information blocked or deleted, as appropriate. The right to access Personal Information may be limited in some circumstances by local law. To update your preferences, ask us to remove your Personal Information, or submit an access request, please contact us at sales@vbexperience.com.

You may choose not to provide Personal Information to VB Experience & Nordic Concierges. However, if you do not provide Personal Information when requested, you may not be able to benefit from the full functionality of the Site, and/or we may not be able to provide you with relevant information, products, and/or services.

We restrict access to Personal Information about you to those employees who need to know that information to provide products or services to you. We maintain reasonable administrative, technical, and physical safeguards that comply with state and federal regulations to protect the Personal Information we have about you. We also take measures to destroy or permanently de-identify personal information when there is no longer a business need to keep the information. The types of measures we take vary with the type of information, and how it is collected and stored. Unfortunately, no data transmission can be guaranteed to be 100% secure. Thus, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any data transmission.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We may transfer Personal Information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your Personal Information to other countries, we will protect that information as described in this Privacy Policy.

Nordic Concierges is a global business. To offer our services, we may need to transfer your personal information among several countries. We comply with applicable legal requirements providing adequate safeguards for the transfer of personal information to countries outside of the European Economic Area.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

This version was last updated on 06 April 2023.

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our Personal Information practices. We will post a notice on the Site to notify you of any significant changes to our Privacy Policy and indicate at the top of the notice when it was most recently updated. Your continued use of the Site subsequent to any changes to the Privacy Policy (as notified on our website) constitutes your acceptance of the changes. Please review our Privacy Policy on our websites periodically to ensure that you are aware of any changes or updates.

VB Experience & Nordic Concierges Lifestyles reserves the right to change this policy at any time by notifying users through its website, or other means, of the existence of a new privacy statement prior to the change becoming effective. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights. We encourage you to periodically review this page for the latest information on our privacy practices.